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Freqently Asked Questions

What are your office hours?
The office is open Monday through Friday from 7:00 am until 4:00 pm cst.

Our office observes the following holidays: New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving (and the day after Thanksgiving), Christmas Eve and Christmas Day.

A night depository is located outside the building to allow you to pay your bill when our office is closed.

When will I get my bill?
Bills are mailed from our printers near St. Louis, MO. on the 9th of every month. Most of our customers receive them two business days later.

When is my bill due?
All bills are due by the 27th of the month.

I made a payment, why does my bill not reflect it?
It's usually because we received the payment after the new bills had been processed. However, it could be that we never received the payment.

Can I make my payment over the phone?
Yes, by only using our toll free number (844) 827-4763 (this way protects your personal information). We accept Discover, MasterCard or VISA credit or debit cards. 

What is Ebill?
You can pay your bill on-line and save the price of a stamp, or a trip to our office. You can use our website to view your bill and make a payment through our secure system. You will need to register the first time you use this service. Go to this page to log-in.

When I'm trenching for my new service, how deep must I bury my my electric wire?
Most of the time, you will be burying a "secondary" distribution wire and it's required to be 30" below ground surface. In rare cases, you may be burying a "primary" distribution wire and it's required to be 42" below the ground. Be sure to call 811 for a locate of underground utilities.

Why do my lights blink?
Electrical distribution systems are designed so that blinks will sometimes occur, in lieu of a total loss of power. Most all electric distribution systems have devices called Oil Circuit Reclosers (OCRs or Breakers.) These “breakers” temporarily stop the electric flow when they sense a problem on the line. A typical problem causing a blink, is a limb that blows out of a tree and hits the electric line, then falls to the ground. The breaker would make the electricity flicker or "blink" when the limb hit the line. The power come back on if the limb clears the line and falls away quickly. If not for these breakers the electricity would be off until an electric crew arrived to replace a fuse.

 

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